- Client
- API
Developed by: Listrak
Support Email: support@listrak.com
About Gorgias
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of their growth. With its cutting-edge automation capabilities, Gorgias revolutionizes the way businesses interact with their customers, providing them with efficient and personalized support across email, voice, SMS, live chat, and social media channels. Gorgias is a customer support helpdesk specially designed for Shopify stores.
Founded in 2015, Gorgias began as a two-person team and has grown to more than 250 employees and eight offices in San Francisco, New York, Charlotte, Toronto, Buenos Aires, Paris, Lisbon, and Sydney. As a certified B Corporation, Gorgias is proud to be a leader in sustainable and equitable workplace practices.
Today, Gorgias serves 12,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BruMate, and TUSHY.
Gorgias and Listrak
Two-way customer service conversations resulting in higher efficiency and client satisfaction.
Use cases
- Route Messages with Trained Intelligence
Determine which messages should be automatically sent to your customer service rep and those that need additional information with Listrak's Natural Language Processing services.
- Clear the Traffic Noise and Prioritize
AI functionality gives your customer service reps the ability to focus on the most important tickets by breaking down responses into high priority buckets.
- Resolve Real Time and Exceed Expectations
Two-way text messaging with Listrak and Gorgias addresses questions immediately and resolves issues on the spot, keeping customers engaged and increasing loyalty to your brand.
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